Frequently Asked Questions - Esta Bilişim

Question 1

What IT services do you offer?

Accepted Answer

We provide server solutions (Active Directory, Hyper-V, RAID), IT and software consulting, Firewall solutions, Backup and storage, Cybersecurity (Pentest), API integrations, and Computer/laptop fault detection and resolution services.

Question 2

How long do IT projects take?

Accepted Answer

Project timelines vary depending on complexity, scope and technical requirements. Small-scale projects can take 1-2 weeks, medium-scale projects 1-3 months, and large-scale infrastructure projects can take 3-6 months. Detailed schedules are determined during free consultation.

Question 3

Which sectors do you provide IT services to?

Accepted Answer

We provide IT services to all sectors including corporate companies, SMEs, individual users, e-commerce companies, healthcare institutions, educational institutions and public institutions.

Question 4

Do you provide 24/7 technical support?

Accepted Answer

Yes, we provide 24/7 technical support for critical infrastructure projects. We resolve your issues in the shortest time with our rapid response team in emergencies.

Question 5

How long does server setup take?

Accepted Answer

Server setup time varies depending on server type (physical/virtual), operating system and configuration complexity. A simple Windows Server installation can take 1-2 days, while a complex infrastructure with Active Directory integration can take 1-2 weeks.

Question 6

Is firewall installation mandatory?

Accepted Answer

Firewall installation is definitely recommended for corporate networks from a cybersecurity perspective. Firewall protects your network against external threats, controls traffic and enforces your security policies. It is critical especially for companies processing sensitive data.

Question 7

What backup solutions do you offer?

Accepted Answer

We provide automatic backup systems, NAS (Network Attached Storage) setup, Cloud backup solutions, Hybrid storage solutions and Disaster recovery planning services. Your backup strategy is customized according to your needs.

Question 8

What is penetration testing (Pentest) and why is it important?

Accepted Answer

Penetration testing is a controlled attack simulation performed to detect security vulnerabilities in your systems. Regular pentesting strengthens your systems against cyber attacks and increases your data security.

Question 9

What is API integration? Which systems can you integrate with?

Accepted Answer

API integration enables different software systems to communicate with each other. We integrate with ERP systems, CRM platforms, e-commerce platforms, payment systems and cloud services. RESTful API development and third-party API integrations are among our services.

Question 10

What is Active Directory and when is it needed?

Accepted Answer

Active Directory is a directory service that provides user management, authentication and resource access control in Windows-based networks. It is recommended for centralized management in corporate networks with more than 10 users.

Question 11

What is Hyper-V virtualization? What are its advantages?

Accepted Answer

Hyper-V is Microsoft's server virtualization technology. It allows you to run multiple virtual servers on a single physical server. It optimizes resource usage, reduces costs and facilitates backup/restore operations.

Question 12

What is RAID configuration? Which RAID level is recommended?

Accepted Answer

RAID combines multiple disk drives to provide performance and data security. RAID 1 (mirroring) is recommended for data security, RAID 5 for performance and security balance, and RAID 10 for both performance and security. We determine the most suitable configuration according to your needs.

Question 13

Can we migrate from on-premise systems to cloud?

Accepted Answer

Yes, we provide cloud migration services. We analyze your existing infrastructure, determine the most suitable cloud solution (Azure, AWS, Google Cloud) and provide secure and uninterrupted migration. We also offer hybrid solutions.

Question 14

Why is regular system maintenance important?

Accepted Answer

Regular maintenance increases system performance, closes security vulnerabilities, prevents data loss and extends system life. With our periodic maintenance service, we ensure your systems run continuously at optimal performance.

Question 15

Do you provide data recovery services?

Accepted Answer

Yes, we provide data recovery services in case of hardware failure, software error or accidental deletion. We try to recover your data with professional tools and techniques, but we cannot guarantee 100% success.

Question 16

What are the technical support response times?

Accepted Answer

We respond within 1 hour for critical issues, within 4 hours for high priority issues, and within 24 hours for normal priority issues. We offer faster response times in our 24/7 support packages.

Question 17

Do you provide remote support services?

Accepted Answer

Yes, we can solve most technical problems remotely. We access your systems using secure connection tools and quickly resolve issues. This saves time and cost.

Question 18

Do you make service agreements?

Accepted Answer

Yes, we prepare detailed service agreements for all our projects. The agreement clearly states project scope, timelines, costs, guarantees and responsibilities.

Question 19

What is the warranty period for work done?

Accepted Answer

We offer 6 months warranty for installation and configuration work, and 12 months warranty for software development projects. We resolve issues that occur within the warranty scope free of charge.

Question 20

Do you provide staff training services?

Accepted Answer

Yes, we provide staff training on system usage, security policies and basic troubleshooting after installation. Trainings can be provided both face-to-face and online.

Question 21

How can I track project progress?

Accepted Answer

You can track project progress in real-time using project management tools. You are informed about the process through regular reporting and meetings.

Question 22

How quickly do you respond in emergencies?

Accepted Answer

For critical system outages, we intervene remotely within 1 hour, and on-site if necessary within 2-4 hours. Faster response times are guaranteed in our 24/7 support packages.

Question 23

Do you procure spare parts in case of hardware failure?

Accepted Answer

Yes, in case of hardware failures, we procure necessary spare parts and perform replacement operations. For products under warranty, we contact the manufacturer.

Question 24

Do you provide system documentation after installation?

Accepted Answer

Yes, we prepare detailed technical documentation for all installation and configuration work. System architecture, configuration details, backup procedures and troubleshooting guides are included in the documentation.

Question 25

Do you perform system performance testing?

Accepted Answer

Yes, we perform system performance tests after installation. We ensure your systems are working optimally with load tests, security tests and stress tests.

Question 26

Do you provide system monitoring and monitoring services?

Accepted Answer

Yes, we provide 24/7 system monitoring and monitoring services. We continuously monitor critical parameters such as system health, performance metrics, security events and disk usage, and proactively detect issues.

Question 27

Do you provide software update and patch management services?

Accepted Answer

Yes, we regularly apply operating system and application updates and security patches. We safely transfer tested updates from the test environment to the production environment.

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