Terms of Use

These terms of use ("Terms") regulate the use of the website and services provided by Esta Bilişim ("Company", "we", "our"). By visiting our website and using our services, you are deemed to have accepted these terms. **Company Information:** • Trade Name: Esta Bilişim • Email: servis@estabilisim.com • Phone: +90 212 537 70 95 • Address: Yıldırım, Mücahit Sk. NO:10/A, 34250 Bayrampaşa/İstanbul

As Esta Bilişim, we provide the following IT services: • **Server Solutions**: Active Directory, Hyper-V, RAID and server maintenance services • **IT and Software Consulting**: Professional IT consulting and software architecture • **Firewall Solutions**: Network security and firewall management services • **Backup Solutions**: Data backup and storage solutions • **Cybersecurity**: Penetration testing and cybersecurity assessments • **API & Integration**: System integrations and API development services • **Technical Support**: Computer and laptop fault detection and resolution Our services are provided in professional quality for corporate companies and individual users.

When using our website and services, you must comply with the following rules: **Permitted Uses:** • Viewing the website for personal and commercial purposes • Learning about our services and getting quotes • Filling out contact forms and contacting us **Prohibited Activities:** • Installing harmful software on the website • Stealing or misusing others' personal information • Sharing content that violates copyright • Actions that endanger site security • Automatic data collection for competitive analysis purposes

All content on our website is the intellectual property of Esta Bilişim: **Protected Content:** • Software codes, system architectures and designs • IT infrastructure solutions and configurations • Website design and codes • Esta Bilişim logo and brand elements • Written content and texts • Project screenshots and visual materials • System documentation, technical documents and API documentation • Server configurations and network topologies • Custom software solutions and algorithms • Security protocols and cybersecurity strategies Unauthorized copying, distribution, or commercial use of this content is prohibited. You need written permission in advance for content you want to use.

You have the following obligations when using our IT services: **Information Accuracy:** • Providing accurate and current contact information • Giving correct information in project briefs • Providing accurate information about existing system infrastructure, network structure and technical requirements • Notifying changes in time **Payment Obligations:** • Complying with the determined payment plan • Paying invoices on time • Accepting late interest conditions **Cooperation:** • Maintaining active communication during the project • Giving necessary approvals on time • Providing technical requirements • Providing necessary access and authorizations for system analysis and evaluation

**Esta Bilişim's Responsibilities:** • Providing IT services in accordance with contract terms • Protecting personal data in accordance with KVKK • Keeping project confidentiality • Making maximum effort for timely delivery • Ensuring accuracy of technical documentation • Working in accordance with system security and data protection standards **Liability Limits:** • Delays due to force majeure • Customer-originated incorrect information • Delays in third-party service provider approval processes • Problems with infrastructure providers (hosting, cloud services, etc.) • Internet connection or technical failures • Existing problems and incompatibilities in customer systems

**Personal Data Processing:** • Processing in accordance with KVKK and relevant legislation • Data collection with explicit consent • Secure storage and transmission • Deletion or correction upon request **IT Project Privacy:** • Protecting customer project privacy • Not sharing with third parties • Getting permission for portfolio use • Protecting competitive information • Ensuring security of technical documentation • Protecting confidentiality of project documents and source codes • Protecting system configurations and security information For detailed information, you can review our Privacy Policy.

**Customer Rights:** • Right to use delivered software and system solutions • Ability to use for commercial purposes • Ability to use in marketing materials • Print and digital publication rights • Right to use documents required for system integration **Esta Bilişim's Rights:** • Portfolio usage right (with permission) • Right to show signature and credit • Right to use for technical development • Right to use for educational purposes • Right to show IT projects as references **Limitations:** • Source code files and technical documents belong to Esta Bilişim • Reverse engineering is prohibited • Competitive use is prohibited • Sale of project codes and system configurations to third parties is prohibited

The following situations are considered force majeure and may cause delays in IT projects: • **Natural Disasters**: Earthquake, flood, fire, etc. • **Technical Problems**: Power outage, internet failure, data center outages • **Legal Changes**: Data protection legislation changes, cybersecurity regulations • **Pandemic**: Epidemic situations like COVID-19 • **Political Events**: War, terrorism, strikes, etc. • **Third-Party Service Delays**: Cloud service providers, hosting companies, API service delays • **Cyber Attacks**: DDoS attacks, data breaches, system security vulnerabilities • **Software and Hardware Supply Problems**: Critical software licenses, hardware supply difficulties In force majeure situations, delivery times may be extended and this is not considered a contract violation.

**Alternative Solution:** • Friendly solution is sought first • Mediation and調停 are preferred • Sectoral expert opinion can be obtained **Legal Route:** • Istanbul Courts and Enforcement Offices are authorized • Turkish Law applies • Contract language is Turkish **Statute of Limitations:** • 2 years for material right claims • 5 years for copyright violations

**Update Right:** These terms of use may be updated when necessary. Changes are announced through the following methods: • Publication on our website • Email notification (for registered users) • Special notification to existing project owners **Effectiveness:** Updates take effect on the date they are published. By continuing to use our services, you are deemed to have accepted the current terms.